FREQUENTLY ASKED QUESTIONS

ARE YOU STILL SHIPPING PRODUCTS DURING COVID-19?

Yes we are. We are following the guidance of CDC and the protocols put in place by the United States government and as of right now it still safe to ship products domestic and international.

WILL MY PRODUCTS BE DELIVERED IN A TIMELY MANNER DUE TO COVID-19?

Although our team is working fervently and around the clock, due to postal delays and high demands, there might be some delays in shipments.

DO YOU HAVE A CUSTOMER SERVICE NUMBER?

As of now, you can leave messages or communicate online or through direct messaging on Instragram.

HOW LONG WILL IT TAKE FOR MY PRODUCT TO SHIP?

All of our products can take 7-10 business days to ship. As a result of Covid-19 and postal delays. We are taking extra precautionary steps to protect our customers.

DO YOU SHIP INTERNATIONALLY?

As of now, we do not.

PURCHASED THE WRONG ITEM, CAN I EXCHANGE IT?

Orders are able to be modified within 24 hours. After 24 hours, we are unable to modify orders, please email changes with your order number, full name and address details to info@slenderellaaaa.com.

HOW TO CANCEL ORDERS?

Orders can be cancelled up until the moment they are fulfilled. Once a product order has been fulfilled, we will be unable to cancel or refund orders. Please email all cancellations to info@slenderellaaaa.com, include your order number, full name and addresses.

HOW TO FIX WRONG ADDRESS ON PRODUCT ORDERS?

We are able to modify addresses up until the orders are fulfilled. Once an order is fulfilled, we are unable to make changes. For all changes, please email at info@slenderellaaaa.com.